I visited a medical specialist this week. I was on time for my appointment, yet I waited an hour to see him. Strange, because when I booked 2 weeks ago, I was told the appointment was first after lunch, so I wouldn’t have to wait too long. Staff were dismissive and rude when I questioned the wait “If you have a problem with it, speak with the doctor”.
There was no apology until he asked what I did for a living, and I told him I was a time management expert.
I KNOW he had 21 patients scheduled in 2 and a half hours. That’s 150 minutes divided by 21 patients equals just 7.14 minutes per patient. No toilet break for him, no time to switch between rooms. No time to really give a patient his full attention, if you ask me.
The consultation was $170 plus another $170 for him to perform an investigative procedure. The whole shebang less than 15 minutes.
So, assuming he works say, 4 days a week (I’m talking 20 hours according to his schedule), he’s charging a min of approx $14.5K a week just for consultations, let alone charges surgeries performed. Of course he has overheads, and he has considerable education, skills and experience. But should I have to wait? Isn’t that disrespectful of his patients time?
I’m aware double booking is common practice in the medical profession. But my GP doesn’t do it. Nor does my osteopath or Traditional Chinese Medicine doctor or dentist.
My question to you: is it poor time management? Or greed?