My heath insurance company, (nameless) are really great. I’ve been with them for years and they provide good rebates, very efficient and trouble free service and I really have no complaints. Until yesterday, when I received a big fat, ‘magazine’ (45 pages). Although it’s clearly a well produced mag, I really didn’t find much of interest for me and generally avoid this type of ‘junk mail’ as I’ve got better things to do with my time. So I phone up and asked to be unsubscribed. I was told they couldn’t do that- that it was ‘automatic’ with my membership. After I assured them I really didn’t want it in my mailbox, they said they would ‘make a note’ but that they couldn’t guarantee I wouldn’t receive it again.
Wow! I thought that as a paying customer and avoider of clutter, I might have the right to decide if I receive this kind of thing or not. Has anything similar ever happened to you?