I went to IKEA the other day and decided to use the self checkout. BIG mistake! I don’t know if it’s because we’re not practiced at using this kind of system, but it took much longer to execute and was pretty much a pain in the arse. When there was an error (first caused by me but then complicated by a staff member) and I needed to be credited, correcting it involved leaving the checkout and visiting another part of the store to be refunded. Quite protracted.
What’s been your experience? Are self service checkouts are time waster or a time saver?